Introduction

Welcome to OneTrend. This Refund Policy outlines the conditions under which you can return products and request a refund. By making a purchase on our website, you agree to the terms described in this policy.

We may update this Refund Policy from time to time. Please review it periodically. Thank you for shopping with OneTrend.

Refund Eligibility

We offer refunds on products that are defective, damaged, or do not match the description on our website. To be eligible, you must contact us within 7 days of receiving your order. Returned items must be received within 14 days and in unused, original condition with all packaging and tags intact.

How to Request a Refund

If you believe you are entitled to a refund, please follow these steps:

• Contact our customer support at mail@onetrend.in
• Provide your order number and details of the issue
• Return the product in original condition along with proof of purchase

Damaged or Incorrect Items

If your item arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery with photos. We'll arrange for a refund or replacement promptly.

Returns

We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.

Once the returned product is received, it will be inspected and the return will be approved within 2 days.

Processing Your Refund

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically credited on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

Exchanges

We do not offer direct exchanges. If you'd like a different product, please request a refund and place a new order after it has been processed.

Shipping Costs

Shipping charges are non-refundable unless the product was defective or the return is due to our error. Return shipping is the customer's responsibility unless otherwise specified.

Changes to This Refund Policy

We may update this policy to reflect changes in our services or legal requirements. Changes will be posted on this page and take effect immediately upon posting. Continued use of our site after changes means you accept the updated policy.